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macOS

This page explains how to use the LibCyber Desktop client on macOS

Tutorial content​

Download, install, start​

The latest version: V2.7.25

(If you need remote assistance to complete all configurations, you can download the remote software at the bottom of this page, and then click here to contact customer service)

reminder

How to distinguish between Intel chip and Apple silicon?

Answer: Click the Apple icon in the upper left corner of the screen, select "About This Mac", and check the "Processor" or "Chip" column in the pop-up window. If it is "Apple M1" or "Apple M2", it is Apple silicon. If "Intel" is displayed, it means Intel chip.

If you still can't tell the difference, you can download the Intel version first, which is currently available on both chips.

Intel chip version:

Apple silicon version:

Caution

If you encounter prompts such as [Cannot open xxx because Apple cannot check whether it contains malware] or [The installation package is damaged, xxx] when opening it for the first time, check the Troubleshooting at the bottom of this page.

Software icon

  • Open the installation package and drag the app on the left to the application folder on the right

  • Click the launcher App in the dock bar at the bottom to enter the software menu

Open app launch pad

  • Find LibCyber Desktop and click to start

Software icon

Caution

If you encounter prompts such as [Cannot open xxx because Apple cannot check whether it contains malware] or [The installation package is damaged, xxx] when opening it for the first time, check the Troubleshooting at the bottom of this page. This software is safe and green and can be checked by any internationally renowned anti-virus software. Due to regulations, it has not yet been registered in mainland China, so this prompt appears.

first-launch-1

  • Open System Preferences-Security & Privacy-General, and below it appears [Use of "LibCyber Desktop.app" has been blocked because it is from an unidentified developer], click [Open Anyway]

Authorize to open

  • Open the LibCyber software again. At this time, you can click the newly appeared [Open] button.
Caution

If asked whether to allow core-darwin-amd64 to accept inbound and outbound network requests, click [Allow]

Background running status

Log in​

  • After launching the software, enter the email account and password used when registering on the website.
Caution

If the password is correct but login fails, please try to optimize the system DNS settings (DNS modification method, click here to view)

Select node connection​

  • Find the LibCyber Desktop software with the globe icon in the menu bar in the upper left corner, click to expand the menu and open the main interface

  • Click on the server node name (below "Current Mode xxx") to enter the node list and select the node, as shown below:

select node

  • Click to connect🚀
  • When you see the connection icon turns into a red disconnect sign, you are connected
  • Open the browser, close plug-ins with similar functions (such as Google Assistant, Youku Unlock, Chinese Return to China, etc., which may cause functional conflicts), test it, and you should be able to access the Internet at this time.

Successfully accessed the Internet​

Done

  • Success~

  • If you encounter that some websites cannot be used, try to use global mode and click "Global Mode" as shown below:

Select global mode

Must be done after purchasing/upgrading package and renewal​

After purchasing goods or renewing, if the node is not updated, please log out and log in again.

Troubleshooting​

  • Displays "LibCyber Desktop cannot be opened because Apple cannot check it for malware."

    Answer: Click "Show in Finder" in the pop-up window, then hold down the Ctrl key, click LibCyber Desktop.app, select "Open", and click "Open" again.

  • M1/M2 Macbook shows that “LibCyber Desktop” is damaged and cannot be opened. You should move it to the Trash.

    Answer: First go to System Preferences - Security & Privacy - General, click the "Open Anyway" button that appears below, and then re-run LibCyber Desktop. If it still cannot be opened or there is no "Open Anyway" button, open "Terminal.app" on the system, enter sudo xattr -r -d com.apple.quarantine /Applications/LibCyber\ Desktop.app in the terminal and return To re-verify the file, you may be asked to enter the power-on password. The characters will not be displayed during the input process. Just press Enter again after completing the input. Finally run LibCyber Desktop again. This method of typing commands through the terminal will definitely work. If there are still problems, please try typing the command into the terminal again twice.

  • Unable to log in within the software, always showing incorrect password or network problem

    Answer: The broadband operator in your area has some interference with international network access. Please try to optimize the system DNS settings (DNS modification method, click here to view)

  • Opening any website shows 400 Bad Request

    Answer: Calibrate the computer time to Beijing time, then exit the client, restart the computer system, then open the software and reconnect. If it still cannot be used, the system version may be too old. Update the system or use a third-party client with better compatibility. Click here to open

remote Assistance​

If that doesn't work, you can ask the veteran captain to do it remotely!

First install the remote software Sunflower

Official website download address: https://sunlogin.oray.com/download

When installing, if the usage option appears, select "Personal use" and do not select commercial use, otherwise you will encounter additional problems.

After successful installation, open it and tell customer service the ID and password displayed in the software. Click here Contact customer service.